Mikroķirurgijas centrs

Good microsurgeons.

My overall experience with this clinic was average, so I rate it 3 out of 5. This is my personal patient opinion based on recent experience. On the positive side, I would like to note that the operation was performed flawlessly from a technical point of view, and I have no complaints about the quality of the operation. However, the main criticism concerns post-operative support, which unfortunately was largely lacking. Before the operation, the clinic contacted me three times to clarify details regarding payments. However, once the insurer confirmed that they would cover the cost of the surgery, the personal approach disappeared completely. After the operation, no one from the clinic showed interest in my condition, did not contact me to make sure there were no complications. This gave the impression that the clinic's top priority was getting paid rather than caring for the patient after the procedure. Also, right after the surgery, while I was still on the operating table, the staff obviously wanted me to vacate the room quickly without explaining where I should go next. This attitude created the impression that the work of the clinic is based on the principle of mass service, and the patient is perceived more as "next in line" than as an individual. I received post-operative information only when I started asking questions myself. I believe that the service staff should offer this type of information themselves, as many patients, especially first-timers, may not even know what to ask. A month after the surgery, when I needed a follow-up consultation, the surgeon recommended that I contact an occupational therapist for instructions on post-operative care. I contacted the occupational therapist that same day, but was reprimanded for not having checked in earlier, even though I had only received these instructions from the surgeon a few hours earlier. This experience confirmed once again that the clinic lacks coherence and a personal approach to patients. I would like to emphasize once again that the technical performance of the operation was excellent, but by improving the level of service and post-operative care, the clinic could significantly improve its reputation.