Unfortunately we have given 2 stars not due to Nordorthopaedics clinic and the surgery which was excellent, but it's due to the rehabilitation at UPA.
We specifically chose for our mum to go to UPA spa clinic due to the fact my mum is 79 years old and it seemed per the information provided by the website and speaking to Nordorthopaedics that she would be looked after as all her meals were included, medical care was included along with rehabilitation. As my mum was going to be on her own without a support person as I wasn't able to go as I have cancer and going through treatment and my sister is a working single mum.
However disappointingly UPA's service wasn't as expected as there was only 1 nurse and 1 doctor for 120 patients, no emergency button in the room to call for help and the food was horrible when she managed to get some.
Not to go into to much personal details but when you have had knee surgery you are totally incapacitated and in a lot of pain and you only have two days in hospital then they discharge you to where you are going for rehabilitation in our case UPA, and due to the drugs they give you you can get bladder weakness issues, plus you are in a strange country with a different language to deal with and we were told the language barrier wouldn't be a problem but that also wasn't the case either as most of the staff at UPA didn't speak English. My mum was to scared to go to the toilet on her own in case she fell and the same for taking a shower plus she was not able to hardly walk for the first 4/5 days so had to keep asking the nurse for help who was so pushed as there was only ever one nurse on duty that my mum had to sit in a soiled nappy for hours, was in the same clothes for about a week as that was the first time the nurse had time to help her shower. My mum struggled to get pain medication out of them as well. They also wanted her to go to the restaurant for food but as I have just said she was unable to walk for days so had to insist they brought food to her room. Water you had to pay for which mum discovered when she came to pay the bill and no other water was provided in the room which also doesn't seem right when someone can't go and get it themselves.
We have raised a complaint with the Nordorthopaedics and UPA but I don't get the impression they are taking it very seriously or even care. I have advised them both that I feel there website should be transparent regarding what care is available at UPA and they should also recommend that everyone should take a support person with them as if my mum had had a support person they would have been able to do certain things and help her with going to the toilet, changing her clothes, getting food etc..
So this is just a heads up to anyone thinking of doing rehabilitation in UPA Spa clinic you 100% need a support person with you. As my mum doesn't want anyone else to experience what she experienced for 10days.
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